Frederique Guegan Tayar, Deputy Director General of Groupama Sigorta: “The demand for remote health services has increased 4 times”

Noting that many needs are met through digital channels with the increasing time spent at home, Frederique Guegan Tayar, the Deputy Director General of Marketing, Corporate Communication and Customer Services of Groupama Sigorta, mentioned that they can provide services to their customers who have Positive Private Health Insurance, HISS Supplementary Health Insurance and Emergency Assistance Plus Insurance in many medical branches thanks to 24/7 Doktorum online consultancy.

Frederique Guegan Tayar, Deputy Director General of Groupama Sigorta: “The demand for remote health services has increased 4 times”
29.03.2021
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Noting that many needs are met through digital channels with the increasing time spent at home, Frederique Guegan Tayar, the Deputy Director General of Marketing, Corporate Communication and Customer Services of Groupama Sigorta, mentioned that they can provide services to their customers who have Positive Private Health Insurance, HISS Supplementary Health Insurance and Emergency Assistance Plus Insurance in many medical branches thanks to 24/7 Doktorum online consultancy.

One of the leading brands in the sector, Groupama Sigorta announced that the demand for the online 24/7 Doktorum service launched in 2017 increased with the pandemic, and the demand in 2020 increased approximately 4 times compared to the previous year.

Noting that they provide 24/7 Doktorum service to all their customers with Positive Private Health Insurance, HISS Supplementary Health Insurance and Emergency Assistance Plus Insurance, Frederique Guegan Tayar, the Deputy Director General of Marketing, Corporate Communication and Customer Services of Groupama Sigorta, continued his speech as follows: “We have been serving our policyholders  with the 24/7 Doktorum service since 2017. People’s interest in remote services has increased significantly during the COVID-19 pandemic requiring people to stay at home and minimize traveling and contact. The number of our policyholders benefiting from this service increased 4 times in 2020 compared to the previous year.”

Expressing that they also increased their investments in this field, Frederique Guegan Tayar mentioned the following: “Our policyholders can benefit from the Doktorum service 24/7 without any limitations on date and time thanks to the online consultancy service. Our contracted physicians make an experienced team in the field of remote consultancy services. Our physicians provide consultancy services to our policyholders about their health problems via live video chat or message thanks to this ensuring service. Our satisfaction rates in 2020 have gone up to 92% in line with the increasing demand.” Mr. Tayar concluded his speech by saying that people have showed great interest in 24/7 Doktorum service in January and February, and that they continue to stand by their policyholders at all times.

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