AXA Sigorta stands by policyholders with additional services during the pandemic
AXA Sigorta immediately actualized services such as distant damage assessment, the vehicle transfer to services without leaving the house with the free tow truck service, and disinfection service that are vital during the pandemic to support their customers’ efforts to maintain social distance and minimize their contact with crowds they can encounter due to damage.
AXA Sigorta added new ones to their practices that will ease the lives of policyholders under the difficult pandemic conditions. Practices such as “Free Tow Truck Service” provided by AXA Sigorta for its policyholders to safely carry out the damage repair of their vehicles, the “Free Disinfection Service” provided after the repair in services guaranteed by AXA, online damage notification and follow-up opportunity, and distant expertise service in damages to housing were put in the forefront.
In accordance with the “Free Tow Truck Service” provided by AXA Sigorta for customers to realize their vehicle’s damage repair safely without getting affected by the virus as of day one of the pandemic, the vehicles of the customers are taken from the given address and delivered to the customers after being repaired if wanted.
The quality of service provided in services guaranteed by AXA is meticulously ensured to meet the increased need for hygiene during the COVID-19 period. With “Free Disinfection Service” provided after the repair in services, it is aimed to contribute to protecting the health of policyholders.
AXA policyholders can upload their documents and photographs regardless of time and place and easily follow the damage processes via the AXA website and AXAFit application where they can make “Immediate Damage Notification”.
Distant Expertise for Damage to Housing
AXA Sigorta focuses on distant expertise services in especially the damage to the housing branch apart from non-automobile damage cases in the pandemic period. Experts contact policyholders via phone after the notification of damage and manage the damage processes from afar.
The repairer service can be provided to recover the damage within the scope of the policy upon the request of the housing policyholders. The repairer company goes to the house of the policyholder wearing mask and bodysuits and carrying sanitizer with them in line with the hygiene rules within the scope of the COVID-19 measures and carry out the damage repairs.